Hp pc help tools xp download

Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them.

Disconnect any other USB devices that are not in use. However, select one of the following links to resolve common printing, connection, or scanning issues.

Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac.

Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support , type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality.

HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software. If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems.

Does your printer display a status of offline or printer offline and the printer does not print? You will be directed to a set of detailed steps If your download does not start, click here. Sign Out. My Account. Dashboard FAQ. Welcome to HP Customer Support.

Download Print and Scan Doctor. If your printer is not listed, turn it on and click Retry. If there is a connection problem, follow the instructions in the tool. Depending on the problem, click either Fix Printing or Fix Scanning. Test results are displayed with icons. A checkmark means your printer passed. A wrench means a problem was found and fixed. Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.

Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.

Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable. Simply add their device to your list and you'll be notified automatically. You can also view available and subscribed HP services. Improve the performance and reliability of your PCs and printers with automatic firmware and driver updates.

You can configure your options to install updates automatically or to notify you when updates are available. Help anytime with the HP Virtual Agent.

Need help troubleshooting? Just ask! HP Support Assistant 8 requires. NET Framework 4. HP Virtual Agent available in selected countries.